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Terms + Conditions

 

Communication

All communication will be done via email unless otherwise approved by 6Twenty2 Creative Studio. The client is free to schedule a call at available times to discuss details about the project at their convenience.

Working business days are Tuesday – Friday and select Saturdays (see calendar). You can expect an email reply within 24-48 business hours regarding your project and questions you may have.

 

Content Collection

Once your order has been placed, please keep in mind that additional information may be requested from you in order to complete your project. Please look for an email from info@6twenty2.com within 24-48 hours of your order being placed. The email will walk you through the next steps for you to provide your content for the project.

All content from the client is due at least one day prior to the project start date. If the content from the client is not received by the project start date time frame, this will push the project back to another start date the designer has available. 

 

Payments + Pricing

All pricing at 6Twenty2 Creative Studio is subject to change at any time and becomes effective upon posting. If there has been an agreed pricing between 6Twenty2 Creative Studio and the client before changes have been made, it will remain valid until that project is complete.

 

For projects $299 and under, payment is required in full before work will begin. For projects $300 and more, a non-refundable, non transferrable fee of 50% is required before any work will begin. Full payments or deposits must be paid within 48 hours of receipt for invoice or the project is subject to cancellation and the invoice will be voided. For quotes, they must be accepted within 72 hours of quote being sent or will be subject to cancellation and voided. If you have any questions regarding the quote, they must be clarified in that time. Please keep in mind that prices are subject to change at anytime.

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For completed projects, all remaining unpaid balances will be due within 24 hours of your final approval of the design concept. Once the final payment is made, the project will be finalized, and all files will be sent directly to you via email containing a link to your Google Drive or Dropbox folder.

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Turnaround Timeโ€‹

Turn around times vary depending on services and are listed listed in the product description for each services at booking.

 

Refunds + Cancellations

6Twenty2 Creative Studio does not provide refunds for any services unless agreed upon. Having buyer’s remorse or wanting to use another company instead is not a suitable means for a refund. Once payment has been made to 6Twenty2 Creative Studio, the project will begin in the time frame communicated to the client. It is advised that you give the project ample time for completions for the following reasons: revisions may be needed; it may be a peak in orders received and prior work received may take longer than expected. We provide suitable timeframes; however, there may be an additional business day or two needed before projects can begin.

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Due to the business nature, if partial work has already been received by the client and they choose to cancel or does not respond within two weeks of email being sent to inquire about moving forward, the partial or full payment that has been rendered will not be refunded. Ownership of all artwork, payout and development will remain the property of 6Twenty2 Creative Studio and the remaining work will not be sent to the client for their ownership. If the project is in its final state, ownership will be transferred to the client once full payment is received. Should you choose to presume your project at a later date, the project will be subject to a $250 non refundable restart fee in addition to the balance that was previously due, all due upfront.

 

Drafts + Revisions

6Twenty2 Creative Studio owns all work until payments are made in full. Drafted images of any kind are for the purpose of approval only. They may not be copied, manipulated, or distributed to any other person or company other than those directly involved with the project, without prior permission from 6Twenty2 Creative Studio.

For all projects done by 6Twenty2 Creative Studio, there are unlimited revisions unless it becomes excessive per 6twenty2’s discretion. For larger projects like web design, the revision limit is 4. This is to ensure a steady workflow so your project can be completed in a reasonable time frame. If revisions become excessive, an additional $5.00-$10.00 per revision will be added.

 

Design Content

It is important to have a vision for your business so it can be relayed to me. If you want me to freestyle an idea to you for your project, keep in mind our creative visions may not be the same. This can lead to more revision than needed. It is best to have a form of concept on the project you are purchasing. Clients are required to submit all High Quality photos and/verbiage (text) they need for their project. Pixelated photos will not result in the best quality so please refrain from submitting these types or dull images. Please make sure all submitted content is spell checked and not subject to copyright. 6twenty2 Creative Studio may revise submitted content if deemed necessary for the project. Any revisions will be communicated to you prior to changes being made. 

 

Content Delivery + Files

All designs are sent to the client in the form of an email containing a google drive or dropbox link to your folder. Designs will be sent to you in the form of PNG, PDF, SVF, EPS, and  JPEG. There will be no additional charge for the vector format as this is an essential file format that can be scaled to any size and used for many reasons. Other digital projects like digital flyers will be sent in PNG. Please take time to ensure that you have downloaded and properly stored your files as they will only be available for us for two weeks following your project completion. After two weeks, ownership of the drive or dropbox file will be transferred to you, where 6Twenty2 will no longer have access to these files. For design prints, printing takes about 5-7 business days.

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Premade Designs + Templates

ALL SALES ARE FINAL ONCE PURCHASE IS MADE but please contact me if you have any problems with your order. If you have questions about the product, please contact us. Premades are DIY products that you will be able to download and use to create yourself. 6Twenty2 staff will answer any questions and provide you with resources on how to create but we will not be creating anything for you. If you want to purchase a custom website, please click here

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Shipping & Returns

All orders are sent to dispatch immediately after the order is place. Orders will not be able to be cancelled once they are place.

Normal Processing/ Shipping Times are 3-5 business days. Please read carefully when choosing your shipping options at checkout.

Sizing

T-Shirts and pullovers are unisex so they run larger.

Returns/ Exchanges

We want you to love your order as much as we do. All items are final sale. There are no refunds or exchanges.

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Changes to the Terms + Conditions

We may revise and update these Terms of Use from time to time in our sole discretion. All changes are effective immediately when we post them. Your continued use of the Website following the posting of revised Terms of Use means that you accept and agree to the changes. You are expected to check this page from time to time so you are aware of any changes, as they are binding on you.

 

All Terms and Conditions are subject to change at any time. Last Updated 04/04/2021

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